Your privacy is important to us 

We’d like you to know how we collect and use information and what we do to safeguard any information you give us. If, after reading our Privacy Policy, you have any questions, just send an email to and we’ll get right back to you. 

Why we collect information about you

The are several reasons for this: To help us provide the best, most efficient service to you To detect and combat fraud To identify you (by asking security questions such as your date of birth) before disclosing confidential information 

Where we get the information from

When you use our service we will ask you to tell us, for example, your contact details and date of birth. There are also public sources of information that we may use such as Directory Enquires. 

Who we share the information with

We will never sell your details to third parties for marketing purposes. We will of course need to pass your details to other people – our experts, for instance – who need these to work on your case. We may also disclose information to authorities such as the Police and the Inland Revenue, but only where required or permitted by law or necessary in your case to do so. 

Respecting your preferences

We will respect your preferences by not sending you any material through particular channels if you have registered your details with the Mailing, Telephone, Fax or Email Preference. 

Further Information

If we change this Privacy Policy we will publish the amended version on our web site. If you would like to receive a copy of it through the post or if you have any comments or questions, please write to us or send an email to

Note: This Policy only applies to the information that we hold about private individuals, not about companies and other organisations.